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When you need help.
Answers to common questions are here; if yours is missing, write to us.
Your questions, answered.
Account, verification, money and platform; the most asked are below, write to us for the rest.
Account
How do I open an account?
You fill in the account opening form and complete identity verification. You can start with a demo account and move to a real account when you are ready.
Can I have more than one account?
You can request different account types from the client area. Conditions vary by account type.
I forgot my password. What should I do?
Use the password reset link on the login page. If the problem continues, write to us.
Verification
Which documents are required?
Usually an identity document and proof of address. The current list is shown in the client area during account opening.
How long does verification take?
It depends on whether your documents are complete and legible. We review them and contact you if anything is needed.
My document was rejected. What now?
You will see the reason in the client area. You can correct the document and upload it again, or write to us.
Deposits and withdrawals
How do I deposit or withdraw?
Every transaction starts in the client area and is tracked there. See our deposits and withdrawals page for details.
Why is my withdrawal request pending?
Requests are reviewed by our team. You can follow the status in the client area.
Can I pay in on behalf of someone else?
Payments must be made in the account holder's name. Write to us for details.
Platform
Which devices can I trade on?
You can trade in a web browser and in the mobile app. Details are on our platform pages.
Are prices real time?
Prices on the site are indicative. You see trading prices on the platform.
I have a technical problem.
Write to us with your device and browser details; we review every written request.
Get in touch.
Choose the way that suits you. A person reads every written request.
Email
Write to us about anything.
Contact form
Fill in the form and we will get back to you.
Client area
Log in for your account and transactions.
The call is yours.
No rush. The prices and the terms are here; when you are ready, sign-up is in the secure client area.