Handling client assets
Superhero is a licensed brokerage.
We adopt, as a working practice, keeping client assets separate from the company's own operating funds.
Deposits and withdrawals are made only from the secure client area, using methods registered in the account holder's name. Every withdrawal request is reviewed through identity and account checks.
Remember that with leveraged trading you can lose the full amount you deposited; keeping assets separate is not a protection against market risk.
Account security
We apply layered measures to protect your account and your data.
Encryption in transit
All traffic between the site, SuperTrader, the mobile app and our servers travels over encrypted connections.
Role-limited access
Only staff who need client data for their role can access it, and only to the extent of their permissions.
Session controls
Inactive sessions are ended and you need to sign in again.
Complaints and feedback
If something goes wrong, follow the steps below. We log and review every request.
Summarise the issue
Briefly describe what happened, the dates and trades involved, and the outcome you expect.
Add your account details
Share your account number; never share your password or card details.
Send it to support
Send your request to the support e-mail address below; it is logged and reviewed.
Complaints e-mail: [email protected]
The call is yours.
No rush. The prices and the terms are here; when you are ready, sign-up is in the secure client area.